No matter how hard you work, or how many assistants you hire, it seems as though there are never enough hours in the day to get everything done. It seems as though the moment you begin working on one task or project, someone needs your attention and there you go again, spinning off in a new direction before you even got to the midway point of the last task you were on. Perhaps you might consider all the ways in which automation helps businesses so that you can finally finish one project before getting called away to another. What about all the ways robotic process automation, RPA, can help your business?
What Is Robotic Process Automation?
At this point, you are probably imagining a tiny metallic robot gliding around your place of business working on task after task so that you are free to continue on with what you are doing. As laughable as it sounds, that’s ‘almost’ what an RPA is like, sans the metallic body, of course. You have probably heard these referred to as bots and they are more common than you might believe.
In short, when asking, “What is robotic process automation?” you simply need to look at what it is called. It’s a bot (software) that automates processes within your business. Or, to put it another way, it is software that has been developed to emulate human actions, but much faster and much more efficiently.
Automated Customer-Facing Tasks
One of the most common ways in which an RPA would assist in customer-facing tasks would be to take over responses to email correspondence. This is especially important if your chief way of communicating with your customers is through email. An RPA not only automates a standard response, but many also have AI functionality so that responses can vary depending on the bot’s interpretation of the email. With machine learning advancing by the day, automated email responses may almost completely replace the need for human interaction at this level of communication at some point in the future.
The more tasks an RPA can handle, the less your business will rely on workers who could be doing things robots can’t handle. There are just some processes in your business that are better left to humans and others that robots can handle faster and more efficiently. This could exponentially increase productivity within your business and that is something every business owner or administrator aims for. Increased productivity leads to higher profitability and much of this is due to automated tasks and machine learning.
More Than a Few Processes Can Be Automated
What many businesses truly appreciate is that automation can be developed for both front and back-end processes. RPA software can control warehousing and ordering supplies, but it was primarily developed for office-type tasks. RPA can automate communications with buyers, suppliers, and customers with queries. The whole point of automation is to free humans to take on other tasks while improving on the speed and quality of some tasks better handled by technology. What is robotic process automation? The simple answer is just this. RPA is the key that unlocks the door to increased productivity which, in turn, leads to heightened profitability. That’s the bottom line.