Law professor heading on Twitter After she posted a multi-page letter about how Hertz blackmailed her during Thanksgiving.
Kate Klonick, an assistant professor at St. John’s University Law School and an attorney in New York State, described it as a “very bad experience” when trying to rent a car during the holiday on Twitter, which eventually went viral. She now takes the car rental company to small claims court after they promised her a refund but she says the money never came.
It all started when Clonick said she booked a car for her truck the Sunday before Thanksgiving. It claims to have moved just over $414 after taxes.
Despite arriving in Brooklyn, New York, her scheduled location on time and waiting in line for two hours, Hertz said they couldn’t help her and shut down all night. Klonick and other customers even “carried up $20 banknotes and begged” that Hertz would remain open.
“I had a contract! I fulfilled his terms! Hertz simply had to fulfill her side of the bargain!” Read the message.
Hertz allegedly told Klonick and her husband that they could rent a car separately for $1800, but the Klonicks refused.
The family made two more attempts to get a rental car. Initially, they were asked to go to the Hertz location at LaGuardia Airport in Queens, where a new price was quoted “over $1,800” for the week. They refused and made a reservation at another location in the Williamsburg neighborhood of Brooklyn. They were moved at $1800 again. They were able to return the price to what was originally quoted, but when they came to pick up a car, they were told that nothing was available.
In the end, “Hertz made us pay over $500 over the quoted price for a bad car,” she tweeted.
“I honestly didn’t write this and send this message to myself,” Klonek added. “I really did because this wasn’t just bad customer service or bad logistics. It was blackmail.”
In her complaint, she asked for $528.07 “for the difference in price between the original breaching contract and the amount paid to repair the breaching contract.”
I also asked for $133.51 for the cost of all the Ubers they took to the various Hertz locations and $87.32 for a “very nice bottle of champagne”.
Klonik is demanding a response by December 15 or she is threatening to file a lawsuit in small claims court. She also said she would file a complaint with the Better Business Bureau.
“We are investigating the situation to better understand what happened so that we can take any necessary corrective actions,” Hertz told FOX Business in a statement.
Hertz added that “in the event that we are unable to provide a vehicle category booked at the time confirmed, it is our policy to make every reasonable effort to assist the customer.”
This includes “providing a similar vehicle at the same price if available, moving a vehicle from another location very nearby, delivering a vehicle to a customer, paying for a taxi, or getting a vehicle from a competitor if at the airport. When these options are available We will extend the same price.”
Hertz said they have apologized to Clonick and refunded the price difference.
However, Klonick tweeted what she saw on her credit card was the last charge, not a refund.
“I’ve come here to a small claims court,” she wrote on Twitter.