Growth Opportunities in the European UCaaS Market

COVID-19 has wreaked havoc across Europe and all over the world. It has significantly impacted supply chains, trade patterns, GDP growth rates, travel, employment, and technology investments. In 2020, the European Union (27 countries) saw a decrease in GDP of 5.

NEW YORK, November 26, 2021 (GLOBE NEWSWIRE) – announces the release of “Growth Opportunities in the European UCaaS Market” report –
9%; Eurozone (19 countries) GDP decreased by 6.3%. Spain and Italy were among the countries most affected with 10.8% and 8.9% of GDP, respectively, and Frost & Sullivan data shows that for 68% of European companies, COVID-19 either accelerated or had no effect on Digital technology investments. However, many companies are delaying purchasing decisions and launching solutions due to ongoing economic challenges and the need to rationalize technology strategies in light of dramatically changing business patterns. For some applications, such as professional clients, video conferencing and group messaging. Cloud services haven’t received the same boost as a temporary solution to ensure teams and workflows remain productive. However, there is likely to be a greater awareness of the agility and functionality that cloud communication services can do well for future growth. Truly economical and flexible UCaaS solutions – from packaging and pricing to sourcing and management – have seen growth during the pandemic to support a distributed workforce and business. Small and medium businesses and small/temporary remote teams have adopted plug-and-play solutions via digital channels or bundled with connectivity services. UCaaS bundled with mobile services, such as those popular in the Nordic countries, or built as part of broader productivity and collaboration suites, such as Microsoft 365, saw faster adoption during the turbulent months of 2020 and 2021. By offsetting the pandemic, user growth will be UCaaS is slightly lower than expected in 2021 due to the delayed impact of the recession on the telecom sector. It is likely that we will return to a stronger growth trajectory sometime in 2022 as companies embrace UCaaS for its attractive benefits and reduce capital expenditure requirements, technology developers and UCaaS service providers will continue to innovate at a rapid pace and offer new features and services, as well as take advantage of new business models to increase the attractiveness of UCaaS among A larger audience of customers and increased adoption. Rapid development, cloud, container, microservices, mobile-first and video-first solutions will be key enablers for accelerated innovation and more cost-effective provider operations. Companies, front-line workers, mid-market and large corporations. International service providers will enter European markets and European suppliers will seek to expand internationally, creating new levels of competition. This study provides an in-depth analysis of trends, growth factors, and growth opportunities in the European UCaaS market. Provides user and revenue forecasts, competitor market share analytics, and customer data on business goals, IT challenges, investment priorities, and cloud adoption. Market participants can leverage the findings of this study to build sustainable business models and growth strategies.
Author: Elka Popova, Robert Arnold
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