CVS Health and Microsoft announce a new strategic alliance to reimagine personalized care and accelerate digital transformation

WOONSOCKET, RI and REDMOND, Washington – December 2, 2021 – CVS Health (NYSE: CVS) and Microsoft Corp. (NYSE: MSFT) today announced a new strategic alliance focused on developing innovative solutions to help consumers improve their health, while empowering more than 300,000 CVS Health employees — including those working on the front lines — with tools to improve serving more than 100 million people.

Since the start of the COVID-19 pandemic, organizations in every industry – healthcare in particular – have faced the need to adapt quickly. According to the Economist Intelligence Unit study Commissioned by Microsoft, organizations have accelerated transformation initiatives and begun to rely more heavily on digital tools. From creating hybrid environments to help employees work virtually from home, to deploying new apps to better support frontline workers, digital transformation has become a fundamental imperative for business resilience, accelerating growth, and driving efficiencies.

“We are rapidly transforming into a complete consumer-focused health solutions company, taking a digital-first approach that advances towards technology to everything we do,” said Roshan Navagamwa, CIO at CVS Health. Business services on this scale require a new level of partnership. Our collaboration with Microsoft will accelerate this work and enable our employees to deliver high-quality care that is more personalized and affordable.”

customized care

Microsoft . logoCollaboration with Microsoft CVS Health will help expedite customers’ personal data-driven experience, while complying with the company’s privacy and confidentiality policies. By combining information from different areas across the company with high agility, CVS Health will improve the capabilities of your multi-channel pharmacy and provide personalized health recommendations when and where consumers need them. CVS Health will also expand retail and personalization loyalty programs that use advanced machine learning models running on the Azure cloud service.

In addition to creating a more personalized and seamless experience for consumers, data science will also be used to improve access to healthcare outcomes. The ability to create a simple, easy-to-use patient experience has been critical to CVS Health’s role in the national COVID-19 vaccination effort, providing insights and recommendations to ensure the fair and effective management of approximately 43 million vaccines.

Empowering frontline workers

Throughout the pandemic, CVS Health retail employees have continued to support their communities by focusing on their daily responsibilities. By using Microsoft Teams and Office products, CVS Health will be more flexible, enabling retail employees to more easily consume essential information needed to answer common questions and solve customer needs faster.

digitization processes

CVS Health currently leverages Azure cognitive services such as computer vision and text analytics for health that automate tasks. In specialty pharmacy, for example, CVS Health has digitized intake with these services—including 40 percent of prescriptions that arrive in paper or fax form—to help technicians fill prescriptions faster and easier than previous methods. Microsoft will continue to expand and partner with CVS Health to reimagine and simplify operations, as part of CVS Health’s technology-driven digitization program.

Expand cloud services

CVS Health chose Microsoft as the preferred cloud provider for applications based on a successful history of engineering and joint innovation. As a strategic platform, Azure will play a key role in accelerating CVS Health’s digital transformation by expanding the company’s already massive multi-cloud presence to more than 1,500 new and existing business applications in the Azure cloud.

innovative solutions

Microsoft and CVS Health will also explore innovative technology solutions that will support consumers, employees, and ecosystem partners. Microsoft HoloLens, Dynamics 365 Guides, and Remote Assist can simplify complex procedures with intuitive tools to help support CVS Health employees. Microsoft Azure AI and cognitive capabilities can also be extended to automate administrative and predictive processes and reduce waste through co-innovation with the deep community presence and healthcare expertise of CVS Health.

“We are excited to partner with CVS Health on its digital transformation journey, collaborating together on how the company can manage health data at scale, improve customer experience, and enhance operational efficiency,” said Judson Altoff, Microsoft’s chief commercial officer. “With the Azure platform and its AI capabilities, we will combine the power of data, the broad expansion of world-class CVS Health solutions, and Microsoft Teams to connect healthcare experts and create personalized care and services that empower people to live healthier lives.”

About CVS Health

CVS Health is a leading health solutions company, providing unparalleled care. We are reaching more people and improving the health of communities across America through our local presence, digital channels, and more than 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Where and when people need us, we help them with their health – whether it’s managing chronic disease, sticking to their medication, or accessing affordable health and wellness services in the most convenient way. We help people navigate the healthcare system – and their personal health care – by improving access, reducing costs, and being a trusted partner in every meaningful moment of health. And we do it all with a heart, every day. Learn more through www.cvshealth.com.

About Microsoft

Microsoft (Nasdaq “MSFT” microsoft) is enabling digital transformation for the era of smart cloud and smart edge. Its mission is to empower every person and every organization on the planet to achieve more.

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Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]

CVS Media Relations, Ethan Slavin, (860) 273-6095And [email protected]

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