An employee at the Boston Market in Rancho Cucamonga on Thursday left several customers scrambling to serve Thanksgiving meals to their families.
Customers who showed up at the concession to pick up their prepaid orders on Thanksgiving morning got an unpleasant surprise when they arrived at the restaurant’s closed doors.
A sign outside reads: “No staff attending today… We can’t fulfill orders! We’re sorry!”
“This is very annoying, very annoying,” said Adam Sharp, one of several customers who were hoping to bring his family’s Thanksgiving meal. “We have 12 people that we have to feed now and you can literally see the food inside the store and we can’t get to it. This is outrageous. No phone call, they charged our $400 card.”
Sharp and his sister said they never received a call, text, or email from the restaurant that their order would not be available.
To add to customer frustration, piles of Boston Market orders can be seen inside the restaurant.
Diego Santos, a customer who drove from Fresno to see his family on Thanksgiving, said he wished the restaurant would give him an update on his order.
“That’s four hours to spend Thanksgiving with our family. We paid a good amount of money for both sides,” Santos said.
In a statement, a Boston market spokesman, Slatoon Smith, said the company is investigating the cause of the loss of employees.
“We are in the process of refunding Thanksgiving orders to every guest affected by our Rancho Cucamonga location. We sincerely apologize to every guest who placed an order and came to the restaurant today,” Slatton said.