Amazon has stopped using arbitration for consumer disputes, which critics say is a huge loss to consumers. Disputes can now be settled in federal court (Michael Corker / New York Times)

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Amazon has stopped using arbitration for consumer disputes, which critics say is a huge loss to consumers. Disputes can now be settled in federal court (Michael Corker / New York Times)


Michael Carrick / New York Times:

Amazon has stopped using arbitration for consumer disputes, which critics say is a huge loss to consumers. Disputes can now be faced in federal court– They will now be prosecuted in federal court, an important retreat from the strategy that helps most companies avoid liability.

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