Baton Rouge – The massive outage affects the business and personal accounts of Cox’s clients.
Video and internet outages were reported in Baton Rouge on Friday around 7 p.m. Similar problems occurred at Lafayette and across the I-10 corridor.
Downdetector.com, a site that tracks outages, showed that customers across southern Louisiana were experiencing issues or outages with Cox along with communities in Dallas and the West Coast.
A company spokesperson said the company’s engineers are searching for the source of the outage that mostly affected Louisiana customers in Baton Rouge and Lafayette.
There was no immediate estimate available as to when the service would be restored.
At about 8:30 p.m. Friday, a Cox spokesperson provided this statement:
“We are seeing an outage in Baton Rouge and [Lafayette] markets. At this time, we are collecting more information to determine the scope of impact. We will provide an update as soon as we have more information.”
Some Cox customers have been told that services could be restored sometime on a Saturday morning or afternoon. WBRZ employees have been notified by Cox that service may be restored as early as 1 a.m. Saturday to their service accounts. Cox was unable to provide public citywide restoration information when contacted for a statement.
The Baton Rouge emergency call center told WBRZ on Friday that it had to manually route calls and abandon its automated dispatch system during the outage. All calls to 911 were answered and there was no delay in sending help due to Cox’s outage.
Cox is the third largest cable provider in the United States. The company has more than 3 million customers online. She has clients in AArkansas, California, Connecticut, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Rhode Island and Virginia.