A Bank of America customer says she transferred hundreds of dollars from her account before realizing the system outage – Claims funds cannot be located (Exclusive)
On Friday, Bank of America suffered a blackout that left thousands of Client annoyed.
We spoke exclusively to a Bank of America customer, and the Nashville resident told us she hasn’t been able to use her debit card since 7 a.m. this morning.
Reportedly services will be available again within 90 minutes, and the customer said she was still unable to use her card after approximately 8 hours.
“The rep told me they told her 90 minutes at 7 a.m.[.] Now, every day. “Sorry,” she said, “there’s no more you could tell me.”
The customer didn’t realize there was a service outage until she tried to transfer $700 from her Wells Fargo account using the Zelle app. But the money was never deposited into her Bank of America account.
“So I transferred money from my Wells Fargo thinking I was crazy because I did it via Zelle.” She continued, “My 700 is only there. Like, not in my Wells Fargo bank nor to BOA.”
She was reportedly told that the money “may” be back in her Wells Fargo account, once things became known.
At this time, she is still unable to use her debit card or use the Zelle app.
She also says she did not receive an email about the power outage. But some tweeted a notice from the website saying they were ‘aware’ of the issues and they are working.To improve the situation as quickly as possible. “
People on Twitter echoed the same frustration. Someone wrote, “Not the Bank of America app is not working and telling me I don’t have a ttt account.”
Another person shared, “Bank of America app not working on the day all bills are due.”
Chambers, what do you think of this?